Shgardi Integration
  • SHGARDI GATE
  • Prerequisites
    • Environment
    • Authentication
    • Shgardi Hook
  • Shgardi Order Cycle
    • General Order Parameters
      • Order Payment Method
      • Order Delivery Fees
      • Partner Serving Zone
      • Order Processing Time
    • Order Cycle
      • Order Creation
      • User Designation
      • Assigning Courier
      • Order Tracking
      • Conclusion
    • Financials
      • Wallet Transactions
  • Order Management APIs
    • Create Order
    • Order Details
    • Order Status
    • Order Status Lookup
    • Courier Location
    • Cancel Order
  • FAQ
    • Order Delivery
    • Order Canceling
    • Partner Portal
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  • Can the Partner cancel the Order?
  • Is there any chance to cancel the Order after Picking it up from the Partner's side?

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  1. FAQ

Order Canceling

FAQ on the Order Canceling Scenarios

Can the Partner cancel the Order?

Sure, the partner can cancel the Order through Cancel Order API. However, there are some limitations on this process;

  • Should me within at most 7 mins. from the Order Submission time

  • Should be before the Order Picking up step

Is there any chance to cancel the Order after Picking it up from the Partner's side?

At rare some incidents the Partner will need to cancel the Order from his side after the Picking up. This process could only be managed through Shgardi's Support Team. However, the Partner will be charged the Order Price and the delivery fees, as well.

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Last updated 4 years ago

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